Claims automation program, the drift hides

Context

A claims automation program. Doc extraction is reported green on its rollout milestones, but model drift on new document types has quietly pulled its real accuracy into amber, and the milestone view can't see it.

The decision

Report trajectory, not the snapshot: the extraction workstream is green on paper and sinking on drift; the steering call is to fund a drift hardening spike before it hits production.

What most miss

Delivery milestones track 'shipped,' not 'still accurate.' Model drift is invisible to a milestone view and shows up first as a downward trend on quality, not a red flag.

Stakes

A drifting extraction model that reaches production is denied claims and reopened files, a leakage and CX event.